Terms and Conditions

  1. Detailed description of goods and/or services

    Pure Incense is a business in the natural incense industry that sells natural incense.

  2. Delivery policy

    Subject to availability and receipt of payment, requests will be processed within one day and delivery confirmed by way email with a tracking number.

  3. Export restriction

    The offering on this website is available to South African clients only.

  4. Return and refunds policy

    The provision of goods and services by Pure Incense is subject to availability. In cases of unavailability, Pure Incense will refund the client in full within 10 days.

  5. Customer privacy policy

    Pure Incense shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

  6. Payment options accepted

    Payment may be made via Visa and MasterCard.

  7. Card acquiring and security

    Card transactions will be acquired for Pure Incense via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  8. Customer details separate from card details

    Customer details will be stored by Pure Incense separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

  9. Merchant outlet country and transaction currency

    The merchant outlet country at the time of presenting payment options to the card holder is South Africa. Transaction currency is South African Rand (ZAR).

  10. Responsibility

    Pure Incense takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

  11. Country of domicile

    This website is governed by the laws of South Africa and Pure Incense chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, PO Box 1031, Wilderness, 6560.

  12. Variation

    Pure Incense may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  13. Company information

    This website is run by Patrick Lowe based in South Africa trading as Pure Insence.

  14. Contact details

    Company Physical Address:
    No 34 Bo Langvlei Road
    Wilderness, 6560

    Email: patrick@pureincense.co.za
    Telephone: 073 187 0828